Give your customers the transparency they expect. Our self-service portal lets them check repair status, approve quotes, and view history - anytime, anywhere.
Reduce phone calls, improve satisfaction, and build trust with 24/7 self-service access
Customers can check their repair status at any time - no need to call during business hours or wait on hold.
Customers receive instant email and SMS notifications when their repair status changes or when quotes are ready.
Customers approve repair quotes online with a single click, speeding up the repair process and reducing delays.
Complete history of all past repairs, invoices, and payments - accessible anytime for warranty claims or reference.
Everything your customers need in one convenient self-service portal
Customers enter their repair number or email to instantly see current status, estimated completion, and technician notes.
Automatic emails sent at key milestones: received, diagnosed, in progress, awaiting parts, ready for pickup.
Optional text message alerts for urgent updates or when repairs are complete - customers choose their preference.
Customers can view detailed invoices, see payment status, and pay online if you've enabled payment processing.
No more phone tag - customers review detailed quotes with parts and labor breakdowns and approve with one click.
Customers digitally sign to authorize pickup, confirming identity and releasing liability - no paperwork required.
New customers can register themselves, reducing intake time and ensuring accurate contact information.
Collect customer satisfaction ratings and reviews after repairs are completed to build your reputation.
The portal works perfectly on smartphones, tablets, and desktops - customers check status on the go.
Simple for customers, powerful for your business
You create the repair in RepairTrackPro and the system automatically sends the customer a welcome email with their repair number and portal link.
Using their repair number or email, customers log into the portal to see real-time status, technician notes, and estimated completion time.
When diagnosis is complete, customers receive a detailed quote via email and can approve it instantly in the portal - no phone calls needed.
When the repair is complete, the customer gets notified automatically. They can view the invoice online and authorize pickup digitally.
Your branded customer portal reflects the professionalism of your repair business. Customers see your logo, colors, and contact information.
The customer portal doesn't just help customers - it transforms your operations
Stop answering "Is my repair done yet?" calls. Customers check online instead. Shops report 40-60% reduction in status inquiry calls.
Online quote approval means no more phone tag. Customers approve instantly, reducing repair delays and keeping work flowing.
Customers love transparency. 24/7 access to status information builds trust and leads to higher satisfaction scores and reviews.
Enable the customer portal in minutes - no technical knowledge required
Start your free trial and enable the customer portal today.